Cancellation Policy

At Fayam Travels, we understand that plans can change, and we want to provide you with the flexibility to make adjustments to your travel bookings. Our cancellation policy is designed to ensure that you have the peace of mind to manage your travel arrangements while keeping things simple and transparent.

How to Cancel a Booking: To cancel your booking, please contact our customer service team at [Phone Number] or [Email Address], or log in to your account on our website to process the cancellation request. We’ll guide you through the process to ensure it’s handled smoothly.

Cancellation Timelines:

  • Up to 7 days before departure: Full refund minus a [Percentage]% service fee.
  • Within 7 days but before 48 hours of departure: 50% refund.
  • Less than 48 hours before departure: No refund.

Special Circumstances: In case of travel restrictions, government advisories, or unforeseen events (such as natural disasters or pandemics), we offer additional flexibility. Customers can choose to either reschedule their booking or receive a credit for future use.

Group Bookings & Special Tours: For group bookings or special tours, cancellation policies may differ. Please refer to the specific terms and conditions for your tour package.

No-Show Policy: If you do not show up for your scheduled tour or activity without prior cancellation, no refund will be issued.

Refund Processing: Refunds are processed back to the original payment method. Please allow up to [X] business days for processing.

Exchanges & Rescheduling: If you prefer to reschedule your travel or exchange for a different tour or date, we’ll be happy to assist you. Please note that rescheduling requests are subject to availability and may incur additional charges.

Questions? If you have any questions regarding our cancellation policy or need assistance with a cancellation request, feel free to reach out to us at 7795380612. We’re here to help!